What to Expect at a Veterinary Appointment
When you have an idea of what you can expect at your first appointment the process will be easier for both you and your pet.
Please come to your appointment about 10 minutes early to complete our New Patient Form. Prior to your appointment please view our COVID-19 protocols.
Meet Your Veterinarian
One of our team members will go over your pet's history and discuss their condition. This is when have designated time to answer any questions you may have.
Examination, Diagnosis & Treatment
Following your pet's assessment, we will give you a diagnosis of your pet's symptoms and treatment options. Your veterinarian will work with you to establish the best possible treatment plan for your pet.
Once your visit is over, we'll create a detailed report of our diagnosis, the conversations we had with you, and your companion's treatment plan. We'll keep this information on file for when you require it.
Our Pet Care Philosophy
Our veterinary team is proud to serve pet owners in Westfield, Union County, South Avenue East, and the surrounding town including Cranford, Clark, Scotch-Plains, and Fanwood. We are determined to provide you and your pet with state-of-the-art veterinary services with kindness and compassion.
Every member of our team is passionate about preventative care, client education, and providing quality care to Westfield cats, dogs, and exotic pets.
For more information about our payment options, appointment booking, and office policies read our hospital FAQs below.
- What types of payment options are available?
We expect payment in full at the time we provide our services, or when your pet is discharged. We accept payments made by cash, check, Visa, MasterCard, Discover, and American Express.
- Are there payment plans available for my pet’s care?
We are pleased to offer you CareCredit as a financing option. They have an easy application process that can give you results in just minutes.
- Will I be provided with an estimate of costs?
We will give you an estimate in good faith for the cost of our services before treating your pet. But, unforeseen circumstances could arise that may impact your final bill.
We always discuss our written estimate with our clients before they leave our facility, and require a deposit based on our estimate before we can give your pet any further treatments.
- Should I call ahead to book an appointment?
- What is your appointment cancellation policy?
If you have to reschedule or cancel your appointment, please inform us as soon as possible so we can offer the place in our schedule to other clients.
- What types of animals do you treat?
We provide veterinary care for cat, dogs and exotic pets such as snakes, rabbits, ferrets, guinea pigs, and more.
- Where can I purchase my pet's prescription and food?
You are able to buy all of the medications and specialty foods your pet requires either at our online store or our in-house pharmacy.
- What are the fees associated with an emergency visit?
We require a deposit payment for all emergency examinations. After our staff and vets have examined your pet, we will give you an estimate for the costs of treatment to help determine a treatment plan.
If your pet requires further hospitalization, diagnostics, or surgery we will need a deposit upfront, with the payment due in full when your pet is discharged.
- Can you help with my pet insurance?
We will be happy to help you fill out the pet insurance forms for your pet’s visit.
Pet Owner Resources
Below are a few helpful links for your pet's health care.